Today In Trades
BigBoard - Encouraging Team & Technician Productivity

BigBoard - Encouraging Team & Technician Productivity

April 6, 2021

How can we track the productivity of our technicians, and how can that lead to more success for our teams, our company, and our customers?

Today we're talking about different ways you can help your team succeed by using the numbers;  tracking the productivity of your technicians with BigBoard, sharing the successes with standing meetings, and leading by those numbers to become employers of choice.

Click here to download BigBoard.

Find and Train Awesome Technicians - Featuring Megan Bedford

Find and Train Awesome Technicians - Featuring Megan Bedford

March 23, 2021

Do you struggle to find and retain technicians in your home services business? In this episode, we talk with Megan Bedford, Founder of the non-profit Desk Free Nation, about how to address the skills gap in the trades for the coming generations.

Retaining great technicians with a great culture - Featuring Sid Graef

Retaining great technicians with a great culture - Featuring Sid Graef

March 9, 2021

In this episode of Today In Trades, we talk with Sid Graef, owner of Spectrum Window Cleaning in Missoula, about how to provide a great work culture that not only retains your top talent but also impresses your customers.

It’s 2021: Here’s how to be successful

It’s 2021: Here’s how to be successful

January 7, 2021

In this episode, we discuss five elements that separate the best service companies from the rest. Whether it's using virtual service requests or automated follow-ups, we highlight the importance of embracing change and meeting our customers where they are. Join us to learn how to create a happy customer, happy staff, and ultimately, a healthy company. 

Rock your market! Hear from seasoned industry marketer, Tom Acona, on how to pursue, attract and secure new customers using “next-generation” marketing.

Rock your market! Hear from seasoned industry marketer, Tom Acona, on how to pursue, attract and secure new customers using “next-generation” marketing.

June 24, 2020

Tom Acona with rockyourcompany.com discusses a bold new concept in outsourced marketing services. Acona will walk you through some key concepts that can help you stand out amongst the competition and create a new mindset to grow your organization. If you feel like word-of-mouth and pay-per-click campaigns aren’t doing enough to grow your business and/or retain clientele, take a listen!

Plumbing for the future! - This overlooked (lucrative) career is not as ‘dirty’ as one would think.

Plumbing for the future! - This overlooked (lucrative) career is not as ‘dirty’ as one would think.

May 6, 2020

Join us as we interview a highly successful career plumber Mick Rodriguez and learn why he believes NOW is the best time to become a plumber. 

Family Matters - Working with your spouse or partner in a home service business

Family Matters - Working with your spouse or partner in a home service business

April 24, 2020

In this episode, David and Meagan Nash of Glass Doctor Atlanta invite us into the dynamic life of building a business as a couple with a young family. From creating "balance" to handling the 24/7 demands of a service company, the Nash family shares their journey and the beautiful views along the way.  If you work in a family business, or are considering starting one, this episode is for you. 

Working remote with Service Station. Nine years, nine countries, and the great lessons along the way.

Working remote with Service Station. Nine years, nine countries, and the great lessons along the way.

April 14, 2020

This week, Mickey and Jim share the crazy stories and culture of the Service Station Sales team with Gabe Howley and Caleb Sjoerdsma.  From selling glass repair from a Dunkin Donuts in Nuremburg, to having a computer, phone and cables stolen in a Milan train station, this remote team has seen it all. They happily share their stories of life, motivation, customer service, and the lessons learned from a great remote company culture!  

The Power of Automated Followups with Austin Casey, CEO of BidClips

The Power of Automated Followups with Austin Casey, CEO of BidClips

April 8, 2020

Austin Casey delivers an eye-opening and compelling look at followups as the best way to drive more business to your company now. Jim and Mickey tease him about the game "Ice" and other fun stories around the BidClips company culture.  Don't miss this refreshing look at an often "overlooked" part of the trades industries. 

How to Build Customer Relationships with Abel Ballew

How to Build Customer Relationships with Abel Ballew

April 3, 2020

Welcome to Today in Trades. In this episode, we chat with former Service Station sales representative, Abel Ballew, about how to connect with customers while taking inbound calls. Abel has handled hundreds of inbound sales leads for glass businesses across the country. His practical insights on customer service will help you win more business and keep your customers coming back. This podcast is presented by BidClips, sales software for the service industry.

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