Trade shows are a huge part of the Services Industry, and this week we dive into the lessons waiting to be learned from the people who attend. We talk about labor and labor retention, new consumer behaviors, cross-selling, and tools available to meet demands as consumers begin to expect more from service industry professionals.
Building a culture, building trust, and empowering your people. Today we have Mike Evans - certified business and leadership coach, as well as owner of a Glass Doctor Franchise - to talk about beginning a business, managing employees, and valuing your business right.
Questions about leadership and business? You can reach out to Mike Evans at firstname.lastname@example.org
What are the attributes that set the best shops apart? Glass industry expert Mark Haeck of Mainstreet talks about using tech in the trades, partnerships, and looking long-term in the midst of a changing industry.
Free estimates have become an industry standard, but is it time for a change? This week we're talking about the actual cost of doing a free estimate, and different ways of doing estimates that can bring more value to both you and your customer.
Why reviews are so important for your business, how you can turn a bad review into great marketing, and the benefits of great reputation management software.
How can we track the productivity of our technicians, and how can that lead to more success for our teams, our company, and our customers?
Today we're talking about different ways you can help your team succeed by using the numbers; tracking the productivity of your technicians with BigBoard, sharing the successes with standing meetings, and leading by those numbers to become employers of choice.
Click here to download BigBoard.
Do you struggle to find and retain technicians in your home services business? In this episode, we talk with Megan Bedford, Founder of the non-profit Desk Free Nation, about how to address the skills gap in the trades for the coming generations.
In this episode of Today In Trades, we talk with Sid Graef, owner of Spectrum Window Cleaning in Missoula, about how to provide a great work culture that not only retains your top talent but also impresses your customers.
In this episode, we discuss five elements that separate the best service companies from the rest. Whether it's using virtual service requests or automated follow-ups, we highlight the importance of embracing change and meeting our customers where they are. Join us to learn how to create a happy customer, happy staff, and ultimately, a healthy company.
Rock your market! Hear from seasoned industry marketer, Tom Acona, on how to pursue, attract and secure new customers using “next-generation” marketing.
Tom Acona with rockyourcompany.com discusses a bold new concept in outsourced marketing services. Acona will walk you through some key concepts that can help you stand out amongst the competition and create a new mindset to grow your organization. If you feel like word-of-mouth and pay-per-click campaigns aren’t doing enough to grow your business and/or retain clientele, take a listen!